– Delivery is charged as indicated. If all your items are in stock we will aim to dispatch your order within 3-5 working days. If an order has to be split, you will only be charged shipping costs once, unless stated that the order will be split prior to the order being made.
– If you need something quicker than that, please do let us know and we will do what we can. You can contact us via the STORY page on the website.
– International delivery times will be longer. Europe we would hope to get it to you within a week. The rest of the world, please allow 14-21 days.
– We want you to be delighted with your purchase and ask that you check the contents of your delivery carefully within 24 hours of receipt to make sure everything is present, as described, not damaged or otherwise faulty, and if there is a problem contact us in order that we can deal with the problem efficiently and effectively with our carrier. We may not be able to accept responsibility for shortages or damaged goods if they are not reported with 48 hours of delivery
– We will completely refund the full price of your order and delivery charge if goods are faulty or damaged. You will be refunded in full to the same method that you used to pay for the goods.
– The return address is 2 More Heads, 19 Bonaly Steading, Edinburgh, EH13 0HA.
CHANGED MY MIND
– If you wish to return anything under our Changed My Mind Guarantee, you have up to 14 days after your delivery has been received to advise us and return the goods. Your returns must be received by us in saleable condition with all manufacturer’s packaging, accessories and instructions complete and intact, labels still attached, otherwise this could affect your refund.
– The cost of returning product under our Changed My Mind Guarantee is the responsibility of the buyer and we recommend that all returns should be via a “signed for” service
– You can cancel your contract at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. Upon 2 More Heads Ltd. receiving the returned goods in an unused and satisfactory condition a refund will be paid to the original method of payment. This cancellation policy does not affect your legal
If you have any questions about delivery and returns please do not hesitate to contact Catherine@2moreheads.co.uk